BLACK FRIDAY + HOLIDAY FAQ 

BLACK FRIDAY RULES 

As Black Friday is a highly anticipated and advertised event and in fairness to the many customers who patiently await the sale, Five The Label will not be providing price adjustments to any order made prior to the sale start time (or after the sale ends), as advertised. Discounts cannot be combined with any other offer. Gift cards excluded.

CAN I CHANGE MY ORDER?

We are unable to edit any orders. If you need to change or alter an order, please place a new order with the correct items you are needing. You may email our info@fivethelabel.com customer service team to cancel the incorrect order. Although we will do our very best to accommodate, we cannot guarantee the order will be canceled. You may, however, return the incorrect order within the return policy guidelines.

CAN I PLACE MULTIPLE ORDERS AND COMBINE THEM?

Due to the high volume of orders we are receiving, once orders are placed, we are unable to combine orders. Shipping charges will apply to each individual order total, and is a nonrefundable charge.

ORDERS WITH OUT-OF-STOCK ITEMS

We want to be perfect, but no one is! Items may go out of stock during checkout. In the event that occurs, you will be notified and refunded for the item(s) that are no longer available.

IS THE RETURN POLICY EXTENDED FOR THE HOLIDAYS?

Yes, it is! As of November 2024, we are extending our Return Policy window to allow up to 45 days through January 1st. All returns must be back to Five The Label by the 45 day mark from order delivery date. Items must be in original condition with original tags attached. If original tags are not attached or items received after the 45 day window, your exchange/return will be refused. 

I PURCHASED DURING BLACK FRIDAY, HOW QUICKLY WILL MY ORDER SHIP?

While we typically ship within 1-2 business days, due to the high volume of orders received during the Black Friday Sale, it may take up to 5-7 business days before your order is shipped (although often processed more quickly!). The shipping time frame from that point will be determined by the shipping method selected at checkout. Expedited shipping may be unavailable until we are back to normal shipping processing times (1-3 business days). Please take these timeframes into account and know that our team is working diligently (on Thanksgiving, overtime, + weekends) to get your orders fulfilled!

GENERAL 

DO YOU HAVE A PHYSICAL RETAIL STORE?

Yes! Come visit the store at our Headquarters: 

Five The Label / Five Dancewear HQ
831 East Pioneer Road, #107,
Draper Utah 84020, United States

Hours: Wednesday-Saturday 12pm - 5pm MST

WHERE IS FIVE THE LABEL APPAREL MADE?

Everything from Five The Label is proudly manufactured in the fabulous USA.

PRODUCT + CARE INFO

HOW DO I CARE FOR MY FIVE THE LABEL?

We love fabric softener but activewear does not! Machine wash delicate or hand wash cool, remove promptly and hang to dry. We highly recommend using gentle detergent and hand washing for greater longevity. 

WHAT IS THE FABRIC CONTENT?

All fabrics consist of variations of nylon, spandex, and/or supplex. Every piece is made with the highest quality of performance fabrics and designed to stretch and mold to the body.

RETURNS/EXCHANGES

WHAT IS YOUR RETURN POLICY? HOW LONG DO I HAVE TO MAKE A RETURN?

Check out our Return Policy on our Returns page. 

To begin a return, visit our Returns + Exchanges Portal.

SHIPPING

HOW LONG DOES SHIPPING TAKE?

Five The Label is committed to processing orders promptly and we do our best to ship in-stock items within 1-3 business days after an order is placed, although most often shipped within one business day. Orders will take an additional 2-9 business days for delivery based on location and shipping method chosen at checkout. All standard packages are shipped via UPS, USPS or APC for international orders.

*New Releases, the Holiday rush, Black Friday + other sales may delay this process during higher order volumes.* 

WHAT IS A BUSINESS DAY?

Monday, Tuesday, Wednesday, Thursday, and Friday are considered to be Business Days.

Please note that Saturday and Sunday are not considered to be business days in all locations and you may or may not receive deliveries on said days depending on your location. Shipping costs are nonrefundable. 

Please note that Business Days exclude any holidays that may land on the days listed above. 

HOW LONG WILL IT TAKE IF I EXPEDITE MY ORDER?

Expedited shipping options (Express 2-Day and Overnight) will be offered at checkout if available. Typically, orders placed before 12pm MST will ship same-day. Orders placed after 12pm MST will ship the next business day. All other orders (Standard and Priority Mail) will likely ship next day, but may take 2-3 business days during high volume sales. Please note that expedited orders may or may not deliver on Saturdays and Sundays depending on your location. Shipping costs are nonrefundable. 

I NOTICED THE SHIPPING ADDRESS I ENTERED WHEN PLACING MY ORDER IS INCORRECT. WHAT SHOULD I DO?

If you have not yet received a shipping confirmation email stating that your order has shipped, please email info@fivethelabel.com immediately using the Subject: "URGENT ADDRESS CHANGE" and include your order number + correct shipping address in the body of the email.

If you have already received an email stating that your order has shipped, please check the tracking number in the email to see which courier was used to ship the package. Call your local office of the courier, give them your tracking number, and let them know the correct address of where you would like the package delivered. Unfortunately couriers don’t allow us (the sender) to make any changes after we have shipped your package.

DOES FIVE THE LABEL SHIP INTERNATIONALLY? HOW LONG DOES IT TAKE?

We sure do! Orders outside the USA are shipped via APC. International shipping typically takes up to 2-3 weeks depending on customs and where internationally the package is going.  International packages are shipped out with duties and taxes unpaid, or paid, depending on which method you select at checkout. Shipping options may vary depending on the recipient's country. Five strives to be compliant with the laws of each country in determining what the fees/charges may be if any. We recommend contacting your local customs office regarding your country's custom policies before placing an order.

Local post offices may charge the recipient duty, taxes, and/or brokerage fees at time of delivery in the local currency. The recipient is responsible for all duties, taxes, and customs fees of the package (either paid at checkout or upon arrival).

Shipping time and estimated delivery dates can vary depending on location and package size. If there are any delays in receiving your package, we recommend contacting your local customs office as most undelivered packages are being held there.

YOUR ORDER

ORDERS WITH OUT-OF-STOCK ITEMS

We want to be perfect, but no one is! Items may go out of stock during checkout. In the event that occurs, you will be notified and refunded for the item(s) that are no longer available.

CAN I CHANGE MY ORDER?

Five may be able to make changes if the orders have not yet shipped (with the exception of high volume sales during Black Friday). Email info@fivethelabel.com as soon as possible! We do our best to accommodate order changes, but may not be able to do so during high volume sale periods (promotions, sales, etc.). 

CAN I PLACE MULTIPLE ORDERS AND COMBINE THEM?

Once orders are placed, our system does not allow us to combine orders. You're welcome to place a separate order, or cancel and replace your entire order.

I WAS SENT THE WRONG ITEM; HOW DO I GET THE RIGHT ONE?

Please notify our customer service team by emailing  info@fivethelabel.com with a photo of the incorrect item you received. They will respond within 1-2 business days to take care of you!

I PLACED MY ORDER BUT DIDN'T RECEIVE AN ORDER CONFIRMATION EMAIL. WHAT SHOULD I DO?

First check your spam/junk folder for the confirmation email. If it’s not there, then try adding info@fivethelabel.com to your email address book and check/search again. If you still don't see the order confirmation, the email address entered at checkout may have been entered incorrectly. Please email us at info@fivethelabel.com with the name in which you purchased + approximate time of order, and tell us the email address where you would like the order confirmation sent. We will check to see if the order didn't go through or if the email address was simply entered incorrectly at checkout. 

I TRIED MAKING A PURCHASE BUT THE ORDER DIDN'T GO THROUGH, BUT I SEE A PENDING CHARGE ON MY ACCOUNT. WHAT DOES THIS MEAN?

Purchases that are not processed due to a credit card declining because of credit limit, invalid zip code or invalid CVC number may still show up on your account as a pending charge. This charge however should drop off your account within a couple of days before any money is taken out of your account. 

WHAT DO I DO IF AN ITEM SHRUNK OR THE COLORING CHANGED WHEN I WASHED IT?

Due to the fact that we can't verify if the item washing instructions were followed; once an item has been washed it is ineligible to return for a refund. We recommend checking all items for specific washing instructions (hand-wash items should be washed by hand, never machine washed) before washing.

MY PACKAGE CONFIRMS AS DELIVERED BUT I BELIEVE IT TO BE LOST OR STOLEN?

Due to an increase in fraudulent claims, Five The Label is not liable for any lost or stolen packages that have confirmed delivery via tracking number. If you believe there was a mistake with your order, please file a claim with the shipping courier. If you believe there was a mistake by Five The Label, please email our customer service team at info@fivethelabel.com

PRICE ADJUSTMENT + DISCOUNT POLICY

Five The Label will honor a one-time price adjustment per customer on full-price items within seven days of purchase. Customers who have received a previous price adjustment will be ineligible for future price adjustments. Items not purchased at full price are ineligible for price adjustments. This one-time price adjustment applies to flash sales (not predictable or not anticipated) only. 

For highly anticipated and advertised sales (any US Holiday, Black Friday, Memorial Day, Labor Day, Valentine's Day, etc.) price adjustments will not offered.

Gift cards are excluded from all promotions unless promotion is stated to apply to gift cards.

REFUNDS

HOW LONG DOES IT TAKE FOR ME TO RECEIVE A REFUND?

You will receive the funds from the refund in your account approximately 3-5 business days after the date on which the refund is initiated. (This is an aspect of how the banking system works and is out of Five's control.) Note that refunds may appear in the form of a reversal and can only be refunded to the original form of payment. In the case of a reversal, the original payment may drop off of your bank statement, and a separate credit may not necessarily be issued.

CONCERNS

ANY OTHER CONCERNS?

Please let us know how we can help! Email us at info@fivethelabel.com with any questions.

MY PACKAGE WAS STOLEN, WHAT SHOULD I DO?

We recommend contacting your local authorities immediately. Five The Label is not responsible for stolen packages.