HOW LONG DOES SHIPPING TAKE?

Five The Label is committed to processing orders promptly and we do our best to ship in-stock items within 1-3 business days after an order is placed, although most often shipped within one business day. Orders will take an additional 2-10 business days for delivery based on location using the standard shipping method. All standard packages are shipped via UPS, DHL, or USPS Priority Mail.

*New Releases, the Holiday rush, Black Friday + other sales may delay this process during higher order volumes.* 

WHAT IS A BUSINESS DAY?

Monday, Tuesday, Wednesday, Thursday, and Friday are considered to be Business Days.

Please note that Saturday and Sunday are not considered to be business days in all locations and you may or may not receive deliveries on said days depending on your location. Shipping costs are nonrefundable. 

Please note that Business Days exclude any holidays that may land on the days listed above. 

HOW LONG WILL IT TAKE IF I EXPEDITE MY ORDER?

Expedited shipping options (Express 2-Day and Overnight) will be offered at checkout if available. Typically, orders placed before 12pm MST will ship same-day. Orders placed after 12pm MST will ship the next business day. All other orders (Standard and Priority Mail) will likely ship next day, but may take 2-3 business days during high volume sales. Please note that expedited orders may or may not deliver on Saturdays and Sundays depending on your location. Shipping costs are nonrefundable. 

I NOTICED THE SHIPPING ADDRESS I ENTERED WHEN PLACING MY ORDER IS INCORRECT. WHAT SHOULD I DO?

If you have not yet received a shipping confirmation email stating that your order has shipped, please email info@fivethelabel.com immediately using the Subject: "URGENT ADDRESS CHANGE" and include your order number + correct shipping address in the body of the email.

If you have already received an email stating that your order has shipped, please check the tracking number in the email to see which courier was used to ship the package. Call your local office of the courier, give them your tracking number, and let them know the correct address of where you would like the package delivered. Unfortunately couriers don’t allow us (the sender) to make any changes after we have shipped your package.

DOES FIVE THE LABEL SHIP INTERNATIONALLY? HOW LONG DOES IT TAKE?

We sure do! Orders outside the USA are shipped via USPS Priority Mail International or DHL.  International shipping typically takes 4-7 days, but can take up to 2-3 weeks depending on customs.  International packages are shipped out with duties and taxes unpaid, or paid, depending on which method you select at checkout. Shipping options may vary depending on the recipient's country. Five strives to be compliant with the laws of each country in determining what the fees/charges may be if any. We recommend contacting your local customs office regarding your country's custom policies before placing an order.

Local post offices may charge the recipient duty, taxes, and/or brokerage fees at time of delivery in the local currency. The recipient is responsible for all duties, taxes, and customs fees of the package (either paid at checkout or upon arrival).

Shipping time and estimated delivery dates can vary depending on location and package size. If there are any delays in receiving your package, we recommend contacting your local customs office as most undelivered packages are being held there.